Last revised: 27 May 2021

Agreement to T&C

By installing, accessing or using the JourneyHero app (hereinafter, the “App”), you confirm that you accept the T&C of JOURNEYHERO MARKETING COMPANY LIMITED a limited liability company registered with the Department of the Registrar of Companies under registration number HE421894, having its registered office at 23 Stasinou Street, 5th Floor, 2404 Engomi, Nicosia, Cyprus as well as other subsidiaries of affiliated companies of ours (hereinafter, the “JourneyHero”) and that you agree to comply with, and are legally bound, by them. These T&C will automatically apply to you, therefore you should make sure that you read them carefully before using the App.



Other Policies to Read Before Using Our App

These T&C should be read in conjunction with our Privacy Policy, the terms of which also apply to your use of our App.

Our Privacy Policy sets out the terms upon which, we process any personal information we collect from you, or that you provide to us. Protecting your privacy is very important to us. You should read our Privacy Policy carefully to understand how and why your personal information is processed and your data protection rights.

Our Privacy Policy also includes our Log Data (IP Address) – and Cookies Policies, providing information about the cookies on our App and the way we use such cookies as well as how we collect and use your Internet Protocol (IP) Address.


Changes to these T&C

We amend these T&C from time to time. Every time you wish to use our App, please check these T&C to ensure you understand the terms that apply at that time and to become aware of any changes which may have been made.

Your use of the App, once these T&C have been changed, signifies your acceptance of the updated T&C and your agreement to comply with, and be legally bound by, the updated T&C.


Changes to our App

JourneyHero is committed to ensuring that the App is as useful and efficient as possible. For that reason, we reserve the right to make changes to the App at any time and for any reason.

We will never charge you for the App or its services without making it very clear to you exactly what are the services for which you are paying.


Intellectual Property Rights

You’re not allowed to copy or modify the App, any part of the App, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the App, and you also shouldn’t try to translate the App into other languages or make derivative versions. The App itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, still belong to JourneyHero or JourneyHero I/P Holdings Company Limited.


How You May Use Your Phone and Material on Our App

The App stores and processes personal data that you have provided to us, in order to provide you with our services such as purchasing travel and travel-related products (the “Service”). It’s your responsibility to keep your phone and access to the App secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware, viruses and/or malicious programs, compromise your phone’s security features and it could mean that the App won’t work properly or at all.

You should be aware that there are certain things for which JourneyHero will not take responsibility. Certain functions of the App will require the App to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but JourneyHero cannot take responsibility for the App not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the App outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the App, or other third-party charges. By using the App, you are accepting responsibility for any such charges, including roaming data charges if you use the App outside of your home territory (i.e., region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the App, please be aware that we assume that you have received permission from the bill payer for using the App.

Along the same lines, JourneyHero cannot always take responsibility for the way you use the App. For example, you need to make sure that your device stays charged. If it runs out of battery and you cannot turn it on to avail the Service, JourneyHero cannot accept responsibility.


No Reliance on Information and Disclaimer

With respect to JourneyHero’s responsibility for your use of the App, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you.

JourneyHero accepts no liability for any loss, direct or indirect, you experience as a result of relying on the functionality of the App.


No Responsibility for Websites We Link to

Where our App contains links to other sites and resources provided by third parties, these links are provided for your information only.

Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We do not endorse the third-party websites or make representations about them, or any material contained in them. If you choose to access a third-party website linked to from our App, it is at your own risk. We will not be liable for any loss or damage that may arise from your use of them.

We have no control over the contents of those sites or resources.



You hereby agree that to the maximum extent possible at law, JourneyHero, our holdings, affiliates, business partners, agents, contractors, sub-contractors, and service providers make no warranties, express or implied, guarantees or conditions with respect to your use of our App. You understand that accessing to and using of our App is at your own risk and that the design and availability of the App is on an “AS IS” basis and “AS AVAILABLE”.

While all reasonable care is taken, we do not guarantee the accuracy, completeness, or timeliness of information available on our App. To the extent possible under law, we exclude any express or implied warranties, including without limitation for performance, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of third-party intellectual rights.

The products and providers presented on the app are not from JourneyHero therefore JourneyHero is not liable for any errors, omissions, representations, warranties, acts, breaches or negligence of any provider. JourneyHero is not liable for any cancellation, overbooking, strike, force majeure or other causes beyond it’s direct control.


Term and Termination

These T&C shall remain in full force and effect while you use the App. JourneyHero may wish to stop providing the App and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these T&C will end; (b) you must stop using the App, and (if needed) delete it from your device.


Modifications and Interruptions

The App is currently available on iOS version x.x.  The requirements for the operating system (and for any additional operating systems to which we decide to extend the availability of the App) may change, and you’ll need to download the updates if you want to keep using the App. JourneyHero does not promise that it will always update the App so that it is relevant to you and/or works with the iOS version that you have installed on your device.

We reserve the right to change, modify, or remove the contents of the App at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our App. We also reserve the right to modify or discontinue all or part of the App without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the App.

We cannot guarantee the App will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the App, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the App at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the App during any downtime or discontinuance of the App. Nothing in these T&C will be construed to obligate us to maintain and support the App or to supply any corrections, updates, or releases in connection therewith.


Limitations on Liability

JourneyHero shall not be liable for any direct or indirect lost profits or lost business damage, special, indirect, consequential, exemplary, or incidental damages, including lost data, personal injury, or property damage related to or arising out of the app. Nothing in this section is intended to limit JourneyHero’s liability for damages to the extent caused by JourneyHero’s own gross negligence or intentional or unlawful misconduct. Additionally, nothing in this section is intended to limit or alter your rights as a user that cannot be limited or altered under applicable law.

JourneyHero’s reserves all legal rights to recover damages or other compensation under these T&C or as allowed by law.



In case any term or condition of these T&C is rendered /declared inapplicable, this will not affect the application and/or enforceability of the other T&C.


Law Applicable to Disputes

These T&C, their subject matter and their formation are governed by Cyprus law. You hereby agree that the courts of the Republic of Cyprus shall have exclusive jurisdiction.


Contact Us

If you have any questions or suggestions about our T&C, do not hesitate to contact us via email at