Last revised: 7 June 2021
Information Collection and Use
When using our App, we may request the following information:
Why Personal information Is Collected
Personal information in our App is collected for the following reasons:
We want to inform you that whenever you use our Service, in a case of an error in the App we collect data and information (sometimes through third-party products) on your phone called “Log Data”. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the App when utilizing our Service, the time and date of your use of the Service, and other statistics. The Log Data will not contain personal information and no personal information shall be transferred to servers on the Cloud for analysis but Log Data which does not contain personal information may be transferred to Cloud servers for the express purpose of improving the Service.
Disclosure of your Personal Information
We may disclose your personal information with third-party companies and individuals and their employees (including suppliers of travel arrangements, some of whom may be located outside the EEA) (hereinafter, “Third-parties”) that are involved in the fullfilment of our Service to you, for the following reasons:
We may disclose your personal information to any third party that may act as joint data controllers or data processors to JourneyHero which will be the data controller for your data when you obtain our services. For a full list of the Third-parties who may receive this information, please email us at firstname.lastname@example.org. All Third-parties that act as joint data controllers or data processors to JourneyHero respect and protect the security of your personal information in accordance with the applicable law (including the GDPR) and apply appropriate security measures and safeguards.
We may also disclose your personal information to any member of our group, which means other branches of JourneyHero and its subsidiaries.
In addition, JourneyHero may need to release personal information, when such release is necessary to comply with the law or protect the rights, property or safety of JourneyHero, our customers, or others.
Modifying or deleting your Personal Information
All the personal information that you provide to our App may be modified or removed any time you wish, by accessing the appropriate options in our App.
Transfer of Personal Information to Third Parties
Where we disclose your personal information with internal or external third parties, this may involve transferring your personal information outside the European Economic Area (EEA). We will transfer your personal information in accordance with standard contractual clauses (European Commission: Model contracts for the transfer of personal information to third countries) to ensure your personal information is protected and transferred securely in compliance with the applicable law, including the GDPR.
Your Data Protection Rights
The General Data Protection Regulation (GDPR) gives you a range of rights in relation to the personal information that we collect from. You have the right to:
We may not always be able to delete the personal information such as if there is an ongoing contractual relationship between us or if we are legally required to retain the Personal information, etc.
You can exercise these rights at any time by sending us an email to email@example.com.
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it.
It should be noted that for security purposes, no records of credit card information are kept on the cloud and the storage on the App device is not through JourneyHero but is through Apple Pay, PayPal or Visa Checkout. We never keep credit card information because we use only secured tokenised services without the credit card.
In addition, our App is protected by firewalls to ensure that only you can access your Personal information. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee your personal information’s absolute security.
Third Party Links
These Services are not to be used by anyone under the age of 18. We do not knowingly collect personal information from children under 18 years of age. In the case we discover that a child under 18 has provided us with personal information, we immediately delete all personal information related to this User from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions at the email address: firstname.lastname@example.org.
If you wish to report a complaint of if you feel that JourneyHero has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
23 Stasinou Street, 5th Floor, 2404 Engomi, Nicosia, Cyprus
P.O.Box 23378, 1682 Nicosia, Cyprus
Tel: +357 22818456
Fax: +357 22304565
JourneyHero Marketing Company Limited registered in Cyprus (Number: HE421894) whose registered address is at 23 Stasinou Street, 5th Floor, 2404 Engomi, Nicosia, Cyprus VAT number: 10421894S (JourneyHero) is part of JourneyHero Holdings Company Limited, the world’s disruptor in online travel & related services.